Terms of Service

Effective Date: July 25, 2026
Last Updated: July 25, 2026

These Terms of Service (“Terms”) govern the purchase and use of website hosting, managed WordPress services, email services, domain-name services, technical support, website maintenance, and related services provided by Lagrange Point Media (“LPM,” “we,” “us,” or “our”).

By creating an account, submitting an order, accepting these Terms during checkout, or using our services, you agree to these Terms and our Privacy Policy, Acceptable Use Policy, and any service-specific terms shown during checkout.

1. Eligibility and account information

You must be at least 18 years old and legally capable of entering into a binding agreement.

You agree to provide complete, current, and accurate account, billing, domain-registration, and contact information. You are responsible for keeping that information current and for maintaining the security of your account credentials.

You are responsible for all activity performed through your account unless caused directly by LPM’s negligence or misconduct.

2. Services

LPM may provide one or more of the following:

Shared or reseller website hosting
WordPress installation or migration
Managed WordPress maintenance
Website backups
Malware scanning or cleanup assistance
Website monitoring
Minor website edits
Email mailboxes and forwarding
Domain-name registration, transfer, and renewal
SSL certificates
Staging websites
Performance optimization
Gravity Forms or other plugin-related services
WooCommerce support
Technical troubleshooting

The features and limits applicable to your service are those stated on the order form, invoice, product description, or written proposal accepted by you.

Services or work outside the stated package are billed separately at our then-current rate unless otherwise agreed in writing.

3. Billing and automatic renewal

Services are billed in advance according to the billing cycle selected during checkout.

Unless otherwise stated, recurring services automatically renew until canceled. By purchasing a recurring service, you authorize LPM and its payment processor to charge the payment method on file for renewal invoices, applicable taxes, domain fees, add-ons, overages, and other authorized charges.

You are responsible for maintaining a valid payment method and current billing information.

Prices may change upon advance notice. A price change applies beginning with the next renewal after the effective date stated in the notice.

Customers who purchase online may cancel recurring services through the WHMCS client area or another online cancellation method made available by LPM. Colorado law requires an online cancellation method when an automatic-renewal contract was accepted online.

4. Invoices, late payment, suspension, and termination

Invoices are due on the date shown on the invoice.

If payment is not received by the due date, LPM may:

Apply a reasonable late fee where permitted by law
Suspend the affected service
Disable website, email, control-panel, or account access
Decline additional work or support
Terminate the service after reasonable notice

Suspension does not cancel amounts already owed.

Reactivation may require payment of all outstanding balances and a reactivation fee.

After termination, account data may be permanently deleted. LPM is not obligated to retain or recover terminated data unless required by law or expressly agreed in writing.

5. Cancellation

You may request cancellation through your WHMCS client area.

Cancellation requests must be submitted before the next renewal date to avoid the next recurring charge. Canceling a service does not automatically reverse charges that were already validly incurred.

You may choose:

Immediate cancellation, which may result in immediate loss of access and data; or
End-of-term cancellation, which keeps the service active through the already-paid billing period.

Canceling hosting does not automatically cancel a domain registration, domain renewal, add-on, mailbox, license, or other separately billed service unless the cancellation request expressly includes it.

You are responsible for downloading any website files, databases, email, backups, or other data before the effective cancellation date.

6. Refunds

Unless a specific refund policy is stated on the order form, hosting and managed-service payments are nonrefundable once the applicable billing period begins.

The following are nonrefundable except where required by law:

Domain registrations, renewals, restorations, and transfers
SSL certificates
Software licenses
Setup or migration fees
Completed website work
Third-party fees
Custom services
Overage charges
Labor already performed

A payment dispute or chargeback does not constitute proper cancellation. LPM may suspend services associated with a disputed payment while the dispute is reviewed.

7. Hosting resources and service limits

Hosting plans include only the storage, mailboxes, websites, databases, bandwidth, processing resources, and support described in the applicable package.

You may not use a shared hosting account in a way that materially degrades server performance or interferes with other customers.

LPM may require corrective action, temporarily restrict resource-intensive activity, recommend an upgraded plan, or suspend activity that threatens server stability or security.

Hosting may not be used primarily as:

A file-storage or backup repository unrelated to the hosted website
A public download mirror
A high-volume streaming platform
A cryptocurrency-mining platform
A mass-email platform
A proxy, VPN, or anonymization service
Infrastructure for unlawful or abusive activity

8. Acceptable use

You may not use the services to create, upload, transmit, store, promote, or facilitate:

Illegal activity
Fraud, phishing, identity theft, or impersonation
Malware, ransomware, botnets, credential theft, or malicious code
Unauthorized access or network attacks
Spam or unsolicited bulk email
Copyright or trademark infringement
Harassment, threats, stalking, or unlawful discrimination
Material that sexually exploits minors
Trafficking or exploitation
Distribution of unlawfully obtained personal information
Any activity that violates applicable law, court order, registry policy, registrar policy, or network-provider policy

LPM may investigate suspected violations and may suspend or terminate services when reasonably necessary to protect customers, systems, third parties, or LPM.

9. Email use

You are responsible for the content and recipients of messages sent through your account.

You may not send unsolicited bulk or commercial email, use purchased email lists, falsify message headers, evade spam controls, or send messages that violate applicable anti-spam or privacy laws.

LPM does not guarantee that every message will be accepted or delivered. Deliverability may be affected by recipient policies, blocklists, DNS configuration, sender reputation, message content, or third-party systems.

Email storage counts toward applicable account limits unless otherwise stated.

10. Domain names

LPM acts as a reseller or intermediary for domain registrations and is not itself an ICANN-accredited registrar.

Domain registrations may be processed through OpenSRS/Tucows or another registrar selected by LPM. Your domain registration is also governed by the applicable registrar, registry, and ICANN rules and agreements.

ICANN requires domain registrants to enter into a registration agreement, provide accurate contact information, keep it current, comply with registrar and registry policies, and respond to certain registrar inquiries.

You acknowledge that:

A requested domain is not guaranteed until registration is completed successfully.
Domain availability can change before registration is finalized.
You must provide accurate registrant information.
You must keep contact and payment information current.
You are responsible for reviewing renewal notices.
You are responsible for renewing the domain before expiration.
Expired domains may enter grace or redemption periods involving substantial additional fees.
A domain may be suspended, transferred, canceled, or locked under registrar, registry, ICANN, court, or dispute-resolution rules.
LPM is not responsible for losing a domain because of inaccurate contact information, failed payment, ignored notices, registry action, dispute proceedings, or customer delay.
Privacy protection, where available, does not eliminate your duties as the registrant.

You represent that your domain registration and use do not infringe the legal rights of another person or entity.

The registered-name holder shown in the registrar’s records is treated as the registrant of record. ICANN describes the registrant as the person or entity that contracts with the registrar and assumes responsibility for the registration and use of the domain.

11. Domain renewals and expiration

Domain renewal invoices and notices are provided as a convenience. You remain ultimately responsible for ensuring timely renewal.

Automatic renewal is attempted only when enabled and when a valid payment method or sufficient account credit is available.

LPM does not guarantee successful renewal when:

Payment fails
The domain is locked or disputed
Contact verification is incomplete
The registrar or registry rejects the request
The domain is subject to legal or administrative proceedings
The renewal request is submitted too late

Expired domains may stop resolving immediately. Website and email service may therefore stop even when hosting remains active.

Redemption or restoration is not guaranteed and may require payment of registry and registrar fees before work begins.

12. Website migrations and setup

A standard migration generally means transferring a compatible website, database, and ordinary configuration from an accessible source account.

A migration may exclude:

Unsupported or proprietary hosting systems
Corrupted websites
Infected websites
Extremely large accounts
Inaccessible source servers
Premium licenses not supplied by the customer
Email migration unless expressly included
DNS repair or third-party account recovery
Custom application conversion

You are responsible for providing working access credentials and authorization to migrate the site.

LPM does not guarantee that every theme, plugin, script, mailbox, DNS record, or custom feature will function identically after migration.

13. Managed WordPress services

Managed WordPress work is limited to the features stated in your package.

Updates may include WordPress core, themes, and plugins. Even properly performed updates can expose compatibility problems, defects, abandoned software, licensing issues, or conflicts created by third-party code.

LPM may postpone or decline an update when it reasonably appears likely to break the website.

Troubleshooting included with a managed plan applies only to the amount and scope stated in the package. It does not include unlimited development, redesign, content creation, custom coding, emergency restoration, third-party account repair, or correction of defects unrelated to LPM’s work.

Unused monthly editing or support time does not roll over unless stated otherwise.

14. Customer responsibilities

You are responsible for:

Providing lawful content
Securing necessary rights and licenses
Maintaining accurate account information
Using strong passwords
Protecting administrator credentials
Reviewing invoices and renewal notices
Maintaining independent copies of important data
Promptly reporting suspected compromise
Keeping third-party licenses active
Obtaining any legal notices, privacy disclosures, consent language, or accessibility compliance required for your website
Reviewing work performed and reporting errors promptly

You may not share privileged control-panel or administrator credentials with unauthorized users.

15. Backups

Backup frequency and retention depend on the purchased service.

Backups are a disaster-recovery convenience and are not guaranteed to capture every file, message, database change, or account state.

You must maintain your own current, independent, off-site backup of important data.

LPM does not guarantee that a particular backup will be available, complete, uncorrupted, or restorable.

Restoration work beyond what is expressly included may be billed separately.

16. Security and malware

LPM may provide reasonable server-level security, malware scanning, monitoring, cleanup assistance, or recovery support as stated in your package.

No hosting environment, scan, firewall, backup, password, or monitoring system can guarantee complete security.

You remain responsible for account credentials, authorized users, website content, third-party code, and prompt cooperation during a security incident.

LPM may quarantine files, disable scripts, reset credentials, block traffic, suspend a website, or take other reasonable protective measures when malicious or compromised activity threatens the service.

17. Uptime and maintenance

LPM will use commercially reasonable efforts to maintain service availability.

Service may be interrupted by:

Scheduled maintenance
Emergency maintenance
Software or hardware failure
Network-provider failure
Power outages
Cyberattacks
DNS or registrar problems
Customer configuration
Third-party services
Events beyond LPM’s reasonable control

Unless a written service-level agreement expressly states otherwise, uptime figures are goals rather than guarantees and do not entitle the customer to automatic compensation.

18. Support

Support is provided through the methods and during the hours stated on our website or in your service plan.

Priority levels describe the order in which requests are reviewed; they do not guarantee immediate resolution.

LPM may require administrator access, logs, screenshots, reproducible steps, or cooperation from the customer.

Support does not include third-party products, devices, providers, or software outside the purchased service unless expressly agreed.

Abusive, threatening, harassing, or discriminatory conduct toward staff may result in restricted support or termination.

19. Third-party services

Services may rely on third parties, including cPanel, WordPress, OpenSRS, Tucows, Stripe, Google, certificate authorities, data centers, plugins, registries, and network providers.

Your use of those services may be subject to additional terms.

LPM is not responsible for third-party outages, discontinued features, policy changes, licensing changes, payment holds, registry decisions, or service failures outside LPM’s reasonable control.

20. Intellectual property

You retain ownership of content and materials you provide.

You grant LPM a limited license to host, copy, transmit, modify, back up, and otherwise process those materials solely as reasonably necessary to provide the services.

LPM retains ownership of its own systems, templates, documentation, methods, code, branding, and preexisting materials.

Third-party software remains subject to its applicable license.

21. Copyright complaints

LPM may remove or disable access to material in response to a valid copyright complaint and may terminate repeat infringers where appropriate.

Hosting providers seeking federal DMCA safe-harbor protection generally must publicly identify a designated agent and register that agent with the U.S. Copyright Office.

DMCA Agent: Edgar Antillon
Lagrange Point Media
8120 Sheridan Blvd
Arvada, CO 80003

A notice should identify the copyrighted work, the allegedly infringing material, its location, the complaining party’s contact information, required good-faith statements, and a physical or electronic signature.

22. Privacy and data

LPM processes personal information as described in its Privacy Policy.

You authorize LPM to disclose information when reasonably necessary to:

Provide the services
Process payments
Register or manage domains
Investigate abuse or security incidents
Comply with legal obligations
Protect LPM, customers, infrastructure, or third parties

You are responsible for ensuring that your own website complies with privacy, cookie, data-protection, and consent laws applicable to your business and users.

23. Service changes

LPM may modify, replace, discontinue, or update service features when reasonably necessary because of security, legal requirements, vendor changes, software compatibility, infrastructure changes, or business needs.

When a material change substantially reduces a prepaid service, LPM may provide a reasonable alternative, account credit, or prorated refund at its discretion unless otherwise required by law.

24. Disclaimer of warranties

To the fullest extent permitted by law, services are provided “as is” and “as available.”

LPM disclaims all implied warranties, including merchantability, fitness for a particular purpose, noninfringement, uninterrupted operation, and error-free performance.

LPM does not guarantee:

Uninterrupted availability
Complete security
Successful domain registration or renewal
Specific search-engine rankings
Email deliverability
Compatibility with every third-party product
Recovery of every file or backup
Any particular business result

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

25. Limitation of liability

To the fullest extent permitted by law, LPM will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, or the cost of substitute services.

LPM’s total aggregate liability arising from a particular service will not exceed the amount you paid LPM for that service during the three months immediately preceding the event giving rise to the claim.

These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

26. Indemnification

You agree to defend, indemnify, and hold harmless LPM and its owners, employees, contractors, suppliers, and agents from claims, losses, liabilities, damages, judgments, and reasonable legal expenses arising from:

Your content
Your website or domain
Your use of the services
Your violation of these Terms
Your violation of law
Your infringement of another party’s rights
Activity performed through your account
A dispute between you and your customer, user, employee, contractor, or business partner

Domain registrants may also be required to indemnify the applicable registry operator under registrar and ICANN-mandated registration terms.

27. Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

Except where another forum is required by applicable domain-name policy or law, legal proceedings arising from these Terms must be brought in the state or federal courts located in [County], Colorado, and each party consents to that jurisdiction and venue.

28. Disputes and notice

Before filing a lawsuit, each party agrees to provide written notice describing the dispute and allow at least 30 days for a good-faith attempt to resolve it.

Notices to LPM must be sent to:

Lagrange Point Media
8120 Sheridan Blvd
Arvada, CO 80003

This section does not prevent either party from seeking emergency injunctive relief where appropriate.

29. Force majeure

LPM is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, government action, epidemics, utility failure, internet failure, cyberattack, data-center failure, registrar or registry failure, or widespread third-party service interruption.

30. Changes to these Terms

LPM may update these Terms from time to time.

Material changes will become effective upon the date stated in the updated Terms or upon reasonable notice where required.

Continued use of the services after the effective date constitutes acceptance of the revised Terms.

31. Entire agreement and severability

These Terms, together with the order form, Privacy Policy, Acceptable Use Policy, and any written service-specific agreement, constitute the entire agreement concerning the services.

If a provision is found unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will remain effective.

Failure to enforce a provision is not a waiver.

You may not assign your agreement without LPM’s written consent. LPM may assign it in connection with a merger, restructuring, sale, or transfer of the applicable business or assets.

32. Contact

Questions regarding these Terms may be sent to: